Clinic Opening Hours:
Monday to Thursday 8.30am – 5.00pm
Closed Friday, Saturday, Sunday and for National & Local Public Holidays
After Hours and Emergency Services
For After Hours emergencies, please call the National Home Doctor Service on 13 7425.
For Emergency Services outside of these hours please call 000 or go directly to your nearest hospital.
Home and other Visits
Home/Nursing Home visits are available within the local area at the discretion of the treating doctor and by prior arrangement with our Reception staff.
New Patient Appointments
Please download, print off and complete our New Patient Application Form, and bring it in with you to your first appointment.
We request that all new patients arrive 30 minutes early for their first Doctor’s appointment to allow time for the completion of paperwork and to attend a pre-consultation visit with our Clinic Nurse prior to your appointment with your Doctor.
If you have already completed the New Patient Details form, you will only need to arrive 15 minutes prior.
Cancellations
If you are unable to attend your appointment please review our Cancellation and No Show policy here, which is also available at Reception in the Patient Information Folder and displayed on the wall.
Results
Test results require an appointment with the doctor. Your doctor will ask you to return for the results of a test rather than telephone. On some occasions, your doctor may feel it is suitable to give the result over the phone or to request our Clinic Nurse to give you your results. We ask that you respect the doctors decision regarding this.
Translation Services Available
National Relay Service (NRS) for hearing impaired – 133 677
Translator and Interpreter Service (TIS) – 131 450 – for patients who speak languages other than English – please speak with our friendly Reception staff for more information.
Managing your Personal Health Information
Your Medical Record is a confidential document. Our Practice Policy is to maintain protection of your personal health information and to ensure that this information is only available to authorised members of staff. (For further information, please refer to our Privacy Policy).
Medical Practice Software
As a paperless enviro-friendly clinic, we use the Best Practice Medical Software to manage the administrative requirements of your appointments, fees, charges and rebates as well as all the clinical requirements of your consultation, results and follow up reminders. We believe this offers one of the safest and most efficient services to you.
Patient Feedback
This clinic welcomes patients to complete a patient survey on their views of the practice and any suggestions that may help us improve our service to you. These surveys are completely confidential. You will find the Suggestion Box and Survey forms at the counter next to Reception.
We take your concerns seriously. If you have any concerns about our services please feel free to talk to your doctor, nurse, receptionist or our Director, Luke Bell.
We believe that problems are best addressed at the time of the concern and within the clinic. However, if you wish to escalate the matter outside of the clinic, you can contact the Office of the Health Ombudsmen at PO Box 13281, George St, Brisbane QLD 4003. Ph: 133 646; Email info@oho.qld.goc.au
Allied Health
Our clinic is proud to include the services of a range of Allied and Mental Health services with a dedicated team of accredited and experienced health care professionals. These services include Naturopathy, Physiotherapy, Osteopathy, Psychology, Psychotherapy & Psychiatry. Please ask our helpful Reception staff for more information.
