Cancellation Policy


Our goal is to provide quality individualised medical care in a timely manner. Late cancellations and No Shows (includes arriving more than 15 minutes late) create inconvenience and prevent scheduling of other patients who need access to medical care.

We understand situations arise when you may need to cancel your appointment and we appreciate advance notice when that happens. This helps us be respectful of other patients needs and enables us to give the appointment time to another patient who needs to see us.

Due to the difficulty of filling last-minute cancellations, we respectfully request 24 hours’ notice. If this request is not fulfilled, it will be necessary to charge a 50% fee for missed appointments.

Please understand that we consider this a last resort, with the real motivating factor being our concern for the quality of service we are able to provide to you, and to our other valued patients.

If you need to cancel or reschedule your appointment please phone (07) 5445 2928 and speak to one of our friendly staff.